FAQ(Frequently Asked Questions)

Welcome to the Alter Auto Sales FAQ page! Below you’ll find quick answers to the most common questions about shopping for auto parts, placing orders, shipping, returns, and more.

🔍 PARTS & FITMENT

Q: How do I find the right part for my vehicle?
A: Use our vehicle selector tool at the top of the website. Enter your car’s year, make, model, and engine to view only compatible parts.

Q: Are your parts OEM or aftermarket?
A: We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product listing clearly states the type, so you can choose what works best for your needs and budget.

Q: Can I get help identifying the correct part?
A: Absolutely! Our support team is happy to assist with part lookups. Contact us at support@alterautosales.com with your VIN number or vehicle details.

🛒 ORDERS & PAYMENTS

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select buy-now-pay-later options like Klarna or Afterpay (where available).

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also log in to your account to check order status.

Q: Can I cancel or change my order?
A: Orders can be modified or canceled within 1 hour of placing them. After that, we begin processing and shipping. Please contact us immediately if you need changes.

🚚 SHIPPING & DELIVERY

Q: How long does shipping take?
A: Most orders ship within 1–2 business days. Standard delivery usually takes 3–5 business days, depending on your location.

Q: Do you ship internationally?
A: Currently, we ship only within the continental United States.

Q: Do you offer free shipping?
A: Yes! Orders over a certain amount (typically $75) qualify for free standard shipping. This will be indicated at checkout.

🔁 RETURNS & EXCHANGES

Q: What’s your return policy?
A: We accept returns on unused, uninstalled parts in original packaging within 15 days of delivery. Please visit our Returns Page for full details.

Q: How do I start a return?
A: Contact our support team at support@alterautosales.com with your order number, and we’ll guide you through the return process.

Q: What if my item arrives damaged or incorrect?
A: We’ll make it right. Please notify us within 7 days of delivery, and we’ll send a replacement or issue a refund.

🛠️ TECH SUPPORT & INSTALLATION

Q: Do you offer installation instructions?
A: Many parts come with basic instructions, and our blog includes helpful DIY guides and installation tips. Contact us if you need help with a specific product.

Q: Can you recommend a mechanic or shop?
A: While we don’t partner with specific repair shops, we can offer guidance on what type of mechanic is best suited for certain repairs.

❓ STILL HAVE QUESTIONS?

Our customer service team is here to help!

📧 Email: info@alterautosales.com
📞 Phone: 1 661 567 7354
📆 Hours: Mon–Fri: 9 AM – 6 PM CST | Sat: 10 AM – 4 PM